Available across most pin codes in India.

Delivery Timelines

1. Orders are shipped within 1–2 business days after confirmation.
2. Delivery typically takes 5–7 business days post-dispatch.
3. We do not process or ship orders on Sundays or public holidays.
4. Timelines may vary during festive seasons or high-demand periods.

Shipping Charges

Order Value/Distance	Shipping Fee
₹1500 & above	FREE shipping
Within City for every 1 KG	₹85
Outside city metro – Metro for every 1KG until 5 KGs	₹120

• Additional charges apply bulky items.
• All fees are displayed clearly before payment.

Damaged or Leaked Items

If your order arrives damaged or leaking:

1. Take clear photos of the damaged item and its packaging.
2. Email them to help@nelatho.com within 4 days of delivery.
3. Our team will arrange a replacement or refund promptly.

Frequently Asked Questions

Q: How do I track my order?

A: A tracking link will be sent via email once the order ships.

Q: Can I edit or cancel my order?

A: No, we do not have the option to cancel or edit the order placed on the website.

Q: My delivery is delayed—what should I do?

A: Sometimes delays happen due to unforeseen factors. If your order hasn’t arrived after the estimated window, contact us and we’ll track it for you.

Need Help?

For any other questions, please contact our customer support team:

help@nelatho.com